Here are 12 business management technology breakthroughs that have changed how businesses operate and interact with customers.
This century has seen many significant advancements in business management technology. In addition, almost all of them have been enabled by widespread broadband internet access and enhanced software development tools. Furthermore, they have been aided by data center scalability and reliability. Some of these are as follows:
1. Business Management Software
Business management has been transformed by cloud computing. Businesses used to run applications or programs from software downloaded on a physical computer or server in their facility. Now, cloud computing allows businesses to access the same apps through the internet.
Further, it efficiently offers secure and scalable access to and sharing of computing resources as virtual resources. In addition, it’s adaptable, secure, and cost-effective. Furthermore, it gives you quick access to your business management software from any location. You can also do it at any time and on any device.
2. Office and Email Software
Email services on the cloud have eliminated the need for an email server in your business. It has further made even a desktop email obsolete for many enterprises. This improves productivity and security. However, it also is a more cost-effective email management solution.
3. Application Integration
Integration with cloud-based applications can be as simple as a few clicks. This is due to comprehensive APIs and the lack of corporate barriers. As a result, you can now do the following.
- Exchange information between software applications within and outside your organization.
- Combine your data collection efforts and remove the redundancy of many data collection and storage systems.
- Encourages staff collaboration by providing a single point of access to information.
- Streamline many software programs for greater efficiency.
4. Self-Service for Customers
It’s been a long road from live customer support to comprehensive and automated self-service. For years, internet self-service has had a lot of room for improvement. However, now customers can get most of their inquiries and concerns answered swiftly online. This is due to dedicated support applications and social media customer care services.
5. Customer Feedback Applications
Software developers may now improve the end-user experience. They can do this based not only on what they think customers want but also on what customers say they want. They can now do this thanks to feedback applications. Customer feedback functionality has been introduced to various programs over time.
6. Web Conferencing Applications
Web conferencing programs have become one of the more popular types of business management technology. This, therefore, has given a bigger number of salesmen and customer service workers a simple way to visually engage with prospects and customers.
7. Apps for Mobile Devices
Business users now have a plethora of mobile apps to choose from. Business customers can now utilize mobile apps to access a CRM system. In addition, they can view or change shared documents and make and receive phone calls. They can do all of this through their organization’s IP phone system. In addition, they can participate in web conferences, among other things.
8. Content Management Systems
Specialists, on the other hand, will continue to thrive in the industry. This is because these platforms are able to be extended in a variety of ways. Optimization and extension are changing and developing all the time.
9. Audio and Video Hosting Applications
In the last 15 years, business use of internet video has increased by leaps and bounds. Many businesses are incorporating audio or video applications into their marketing and training initiatives.
10. Other Social Networks
It’s true that not all businesses profit to the same extent from having a presence on social media sites. However, many do. Customer and audience involvement on these platforms is crucial for many businesses.
11. eCommerce Applications
It’s easier than ever for businesses to open an internet store. There is no shortage of possibilities for businesses to sell online. In addition, there are a host of open-source eCommerce platforms as well as renowned and secure paid services.
12. Virtualization Technology
On-premises computing is still alive and well. However, the days of IT employees needing to set up a separate physical server for each application are almost over. IT organizations have been able to handle many servers considerably more easily. In addition, they have been able to do it with fewer physical resources. This is largely due to server virtualization. Hosting services can also provision servers more cost-effectively using virtualization technologies.